Location details matter
Give the airport, ramp, hangar, gate access, and who can meet the technician. A vague location slows urgent requests.
Describe the symptom, not just the guess
Share what happened during start, taxi, run-up, flight, or shutdown. Include sounds, indications, fluids, smells, or messages where relevant.
State whether the aircraft is grounded
A grounded aircraft, an inspection discrepancy, and a convenience item require different routing. Clear urgency helps the intake process.